Data DeletionInstructions
At AllChat, we respect your privacy and provide businesses with the ability to request deletion of eligible account information and associated data.
This page explains how businesses can request data deletion and what information may be retained for legal, operational, or security purposes.
About Data Deletion
You own your data
AllChat is developed and operated by The Real Leads and provides communication tools for businesses using the WhatsApp Business Platform.
Businesses using AllChat remain the owners of their business accounts and customer data. If you decide to stop using our Services, you may request deletion of eligible information associated with your account.
How to Request Deletion
Please contact our support team using the information below.
Please include the following details in your request:
- Registered Business Name
- Registered Email Address
- Account ID (if available)
- Contact Person Name
- Reason for Request (Optional)
Providing accurate information helps us verify your identity and process your request securely.
Verification Process
To protect your account and business information, we may request additional verification before processing a deletion request.
Email verification
Business ownership confirmation
Account authentication
Identity confirmation where necessary
This process helps prevent unauthorized deletion requests.
What Data Can Be Deleted
Subject to applicable legal and operational requirements, deletion requests may include:
- AllChat account information
- User profiles
- Team member accounts
- Contact records stored within AllChat
- Customer conversation records stored by AllChat
- Campaign history
- Forms and form responses
- Tags and labels
- Platform configuration settings
- API credentials created within AllChat
- Activity history associated with the account (where applicable)
Data That May Be Retained
Certain information may be retained where required for:
- Compliance with applicable laws
- Financial and accounting records
- Fraud prevention
- Security investigations
- Dispute resolution
- Enforcement of our Terms of Service
- Backup and disaster recovery processes
- Legal obligations
Where retention is required, access to such information will be limited and handled in accordance with our Privacy Policy.
Third-Party Platforms
If your AllChat account is connected to third-party services such as:
You may also need to manage or remove your information directly from those services in accordance with their respective policies. Deletion of your AllChat account does not automatically remove data maintained by third-party providers.
Processing Time
After successful verification, eligible deletion requests are generally processed within 30 business days.
In certain situations, additional time may be required due to:
- Legal obligations
- Security reviews
- Large data volumes
- Technical requirements
If additional time is required, we will inform you whenever reasonably possible.
Account Deactivation
If you do not wish to permanently delete your information, you may request temporary account deactivation, subject to availability. During deactivation:
- User access may be suspended.
- Active subscriptions may continue unless cancelled separately.
- Data may remain stored until a permanent deletion request is received.
Impact of Data Deletion
Once your deletion request has been completed:
- Your AllChat account may no longer be accessible.
- Team member access may be removed.
- Customer conversations stored within AllChat may no longer be available.
- Campaign history may be deleted.
- Forms and submitted responses may be permanently removed.
- Platform settings may be deleted.
- Certain recovery options may no longer be available.
Please ensure you download any information you wish to retain before submitting a deletion request.
Data Security
Throughout the deletion process, AllChat applies reasonable administrative and technical measures to help protect your information from unauthorized access or disclosure.
Meta Platform Data Deletion
If you connected your WhatsApp Business Account or other Meta services to AllChat, you may disconnect those integrations at any time through your Meta Business settings or by contacting us for assistance.
Deletion of your AllChat account does not automatically delete information maintained by Meta or other third-party platforms. Such data remains subject to the applicable policies and procedures of those providers.
Changes to These Instructions
We may update these Data Deletion Instructions from time to time to reflect changes in our Services, legal requirements, or operational practices. The latest version will always be available on our website with the updated revision date.
Questions About DataDeletion?
If you have any questions regarding account deletion or data removal, please contact us.