Privacy Policy
Welcome to AllChat, a product developed and operated by The Real Leads ("Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the AllChat platform, website, applications, APIs, and related services ("Services").
1. About AllChat
AllChat is a business communication platform developed by The Real Leads that enables businesses to manage customer communication, collaborate with teams, automate workflows, and use the WhatsApp Business Platform through authorized integrations.
AllChat is designed for business users and organizations.
2. Information We Collect
Depending on how you use our Services, we may collect the following categories of information.
Account Information
When you create an account, we may collect:
- Business Name
- Contact Person Name
- Email Address
- Mobile Number
- Company Address
- Business Website
- Business Identification Info
- Login Credentials
Business Profile Information
When connecting business services, we may collect:
- Business Portfolio ID
- WhatsApp Business Account ID
- Phone Number ID
- Display Name
- Business Category
- Time Zone
- Language Preferences
Customer Contact Information
Businesses may choose to upload or synchronize:
- Customer Name
- Mobile Number
- Email Address
- Labels and Tags
- Communication Preferences
Communication Data
To provide messaging services, we may process:
- Customer Conversations
- Message Status
- Delivery Information
- Read Status
- Reply Status
- Template Information
- Campaign Information
Form Data
When businesses create forms, submitted info may include:
- Name
- Phone Number
- Company Name
- Inquiry Details
- Custom Form Fields
Technical Information
We automatically collect certain technical data:
- IP Address
- Browser Type
- Device Information
- Operating System
- Log Files
- Session Information
- Date and Time of Access
3. How We Use Information
We use collected information to:
- Provide and operate the Services
- Create user accounts & Authenticate users
- Enable business communication
- Process customer conversations
- Manage message templates & Deliver campaigns
- Improve platform functionality
- Respond to customer support requests
- Detect fraud or unauthorized access
- Maintain security & Comply with legal obligations
4. Platform Data
We do not use Platform Data for advertising purposes or sell Platform Data to third parties.
AllChat processes Platform Data only for the purpose of providing services requested by the business using our platform.
Businesses remain responsible for obtaining any required permissions or consents from their customers before communicating with them through the platform.
5. WhatsApp Business Platform
AllChat enables businesses to connect their own WhatsApp Business Accounts using authorized integration methods.
Use of the WhatsApp Business Platform is also subject to the applicable Meta Platform Terms, WhatsApp Business Terms, and related policies.
Businesses are responsible for ensuring that their use of messaging services complies with applicable platform requirements.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain user sessions
- Improve website functionality
- Remember preferences
- Analyze website usage
- Enhance user experience
Users can manage cookie preferences through their browser settings. Read our Cookie Policy.
7. Sharing of Information
We do not sell personal information.
Information may be shared only when necessary:
- With service providers supporting our platform
- With infrastructure providers
- To comply with legal obligations
- To protect our legal rights
- During business transfers or mergers
- When required by applicable law
8. Data Retention
We retain information only for as long as necessary to:
- Provide Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain platform security
Businesses may request deletion of eligible information as described in our Data Deletion Instructions.
9. Data Security
We implement reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system can guarantee absolute security. Users are responsible for protecting their account credentials.
10. User Responsibilities
Businesses using AllChat agree to:
- Maintain accurate account information.
- Keep login credentials secure.
- Obtain necessary customer consent where required.
- Use the platform responsibly.
- Comply with applicable laws and platform requirements.
11. Children's Privacy
AllChat is intended for business use and is not directed toward children under the age required by applicable law. We do not knowingly collect personal information directly from children.
12. International Data Transfers
Depending on your location, information may be processed or stored in countries other than your own. Where applicable, we take reasonable steps to protect transferred information in accordance with applicable privacy requirements.
13. Third-Party Services
Our Services may integrate with third-party platforms, including:
14. Your Rights
Depending on applicable laws, users may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Request restriction of processing
- Object to certain processing
- Receive a copy of their information
Requests can be submitted using the contact information below.
15. Account Deletion
Businesses may request deletion of their AllChat account by contacting us. Certain information may be retained where required for:
- Legal compliance
- Fraud prevention
- Security
- Financial records
- Contractual obligations
16. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date. Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us: